Shipping Policy
Last Updated: [April 5, 2026]
1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding weekends and public holidays).
Orders placed after 12:00 PM (UTC+8) will begin processing on the next business day.
You will receive an Order Confirmation Email immediately after purchase. Once shipped, a Shipping Confirmation Email with a tracking number will be sent.

2. Shipping Destinations
We currently ship to the following regions:

United States
Canada
United Kingdom
Australia
Most European countries

We cannot ship to:

PO Boxes
APO/FPO military addresses
Countries with international shipping restrictions

3. Shipping Methods, Time & Cost
United States
Shipping Method Est. Delivery (Business Days) Cost
Standard Shipping 7–9 business days $4.99
Express Shipping 3–5 business days $9.99
Free Shipping 7–9 business days Orders ≥ $50
International (Canada, UK, EU, Australia)
Shipping Method Est. Delivery (Business Days) Cost
Standard International 10–15 business days $7.99–$12.99
Express International 5–8 business days $15.99–$24.99
Free Shipping 10–15 business days Orders ≥ $75

Exact shipping costs are calculated at checkout based on weight and destination.
Delivery times are estimates and not guaranteed.

4. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.
The buyer is responsible for all customs duties, taxes, and clearance fees.
Policies vary by country; please check your local customs office for details.

5. Order Tracking

A valid tracking number is provided for all orders once shipped.
Tracking information may take 24–48 hours to update after the shipping confirmation email.
Track your order here: [Your Store’s Tracking Page]

6. Undelivered, Lost & Damaged Packages

Lost in transit: If tracking shows no movement for 10+ business days, contact us at support@casecove.com with your order number.
Delayed packages: Holidays, weather, customs, or high volume may cause delays.
Damaged items: Please contact us within 7 days of delivery with photos of the package and product.

7. Order Changes & Cancellations

You may request changes or cancellations within 24 hours of placing the order.
Once shipped, orders cannot be modified or canceled.

8. Contact Us
For shipping questions:

Email: support@casecove.com
Response time: Within 24 hours (business days)

By placing an order, you agree to the terms of this Shipping Policy.